Refund Policy

Effective 7 August 2026 · Version 1.0 · This is the refund policy referred to in clause 5.2 of our Terms of Service.

1. Who you buy from

Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service for purchases and handles returns and refunds of payments. When you subscribe to Kliksight, your payment is processed by Paddle under the Paddle Buyer Terms and the Paddle Refund Policy, and your order receipt comes from Paddle. Refunds under this policy are issued by Paddle to your original payment method.

2. Our 14-day money-back guarantee

You may request a full refund of your first payment for a Kliksight plan within 14 days of that charge. You do not need to give a reason, and the refund is of the full amount charged, including any tax collected on it. Renewal charges are not covered by this guarantee and, as stated in clause 5.2 of our Terms of Service, are non-refundable except where clause 4 below or applicable law provides otherwise. You can cancel at any time before a renewal, and the renewal simply does not happen.

After 14 days from a charge, that charge is non-refundable except where clause 4 or clause 5 of this policy applies, but you can cancel at any time so that you are not charged again.

3. How to request a refund

Either route works, and both reach the same place:

• through Paddle, using the link in your order receipt or at paddle.net, quoting your order number; or
• by e-mailing us at privacy@kliksight.com from your account e-mail address, and we will action it with Paddle.

Refunds are returned to the original payment method. Paddle typically processes approved refunds within a few business days; how quickly the money appears then depends on your bank or payment provider, and is usually within 5 to 10 business days.

4. Cancelling, and refunds we give beyond the guarantee

You can cancel your subscription at any time, free of charge, in the Kliksight dashboard or through the Paddle billing portal linked in your receipt. Cancellation takes effect at the end of your current billing period, and you will not be charged again.

Separately from the 14-day guarantee, our Terms of Service give you a refund in specific situations: if we withdraw a capability on which you materially rely, or make a change to the Terms that materially disadvantages you, you may terminate and receive a pro-rata refund of prepaid fees for the unexpired part of your subscription period (clause 12.2 of the Terms of Service).

5. Your legal rights come first

Nothing in this policy limits any right or remedy you have under applicable law, and where the law gives you more than this policy does, the law prevails. In South Africa this includes any applicable rights under the Consumer Protection Act, 2008 (including section 14 on cancelling fixed-term agreements, where it applies to you) and the Electronic Communications and Transactions Act, 2002. Buyers in other countries may have statutory withdrawal or refund rights, which Paddle honours as set out in the Paddle Buyer Terms and Refund Policy for the relevant country. This policy also does not affect your rights where a service is not as described or not fit for purpose.

6. Fair use of this policy

Refunds are handled in good faith and we expect the same: consistent with the Paddle Refund Policy, refunds may be declined where there is evidence of fraud, refund abuse, or other manipulative behaviour. Declining a refund on this ground never affects your statutory rights or your right to cancel future billing.

7. Taxes and business purchases

Refunds include any sales tax, VAT or similar tax collected on the refunded charge. If your business was charged such a tax and is registered for it in the country of purchase, you may also be able to reclaim the tax through Paddle where the applicable law permits; contact Paddle support with your tax details.

8. Changes and contact

We will post any changes to this policy on this page with a new effective date and version number. The version in effect at the time of your charge governs that charge. Questions: privacy@kliksight.com, or write to Kliksight (Pty) Ltd, Stanley and Dock Road, Cape Town, Western Cape, 8001, South Africa.